Refund policy

🐰 Bunny Dottie — Return & Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened where applicable, with any original tags or seals intact, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at dukejessi001@gmail.com before sending your item back. If your return is accepted, we will provide instructions on where and how to return your order.

Unless the item is faulty, damaged, incorrect, or applicable law provides otherwise, the customer is responsible for return shipping costs. Items sent back without first requesting a return may not be accepted.

Damages and issues

Please inspect your order when you receive it. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Exceptions / non-returnable items

Certain products may not be eligible for return where an exception permitted by applicable consumer law applies. In particular, sealed goods that are not suitable for return for health-protection or hygiene reasons may not be returnable once they have been unsealed after delivery. This may apply to certain cosmetics and personal-care products.

Please contact us if you have questions about whether a particular product can be returned.

This does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied products.

Exchanges

If you would like a different product, please contact us. Where appropriate, the simplest option may be to return the eligible item and place a new order after the return has been accepted.

European Union 14-day right of withdrawal

If your order is covered by EU consumer law, you generally have the right to withdraw from your distance purchase within 14 days, without giving a reason, subject to the exceptions provided by law.

Products must be returned in accordance with the applicable requirements. Exceptions may apply, including to certain sealed goods that have been unsealed after delivery and cannot be returned for health-protection or hygiene reasons.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please remember that your bank or payment provider may take additional time to process and display the refund.